Shipping within the Netherlands:
Every Wednesday afternoon, the outstanding orders are packed and prepared for shipment. The courier will pick up the packages every Wednesday afternoon at 4 p.m. The next morning (on the Thursday specified by you) your order will be delivered before 12 noon. If you order a larger package, you can store the capsules for a day longer (in the closed EPS box) and do the transplant on Friday or even Saturday. (order a larger EPS box) We work together with DHL for dutch delivery.
Shipping boxes:
| Size | Storage time | Price | Maximum content |
| Small | 24 hour | € 0,- | 1x capsules |
| Normal | 48 hour | € 35,- | 3x capsules |
| Large | 72+ hour | € 70,- | 9x capsules 6x syringe Combination 1-6 capsules and 1-6 syringe |
Shipping to EU:
We charge a surcharge for the EU. Orders for the EU are also prepared for shipment on Wednesday. For the EU we work together with FedEx.
Delivery:
You can track your package by e-mail (including a tracking number). In the cardboard box you will find an EPS box sealed with our tape. First read the letter and the instructions regarding dry ice carefully. This EPS box is filled with dry ice to keep the capsules at a good temperature (-79 degrees). Dry ice loses 10% of its volume in 24 hours.
Returns:
For products where hygiene is important, these products cannot be returned for reasons of health protection if the seal is broken after delivery.
If our product is not delivered in good condition, you can contact our customer service. We advise you to film the opening of the shipping box and EPS box or to immediately take a clear photo of the condition of the package upon receipt.
