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What to do in the event of a complaint?

We are happy to help you with your problem and/or complaint. Please contact our customer service. We do our utmost to answer your question within 24 hours*.

Are you not satisfied with the handling of your complaint? Then we refer you to the general terms and conditions.

*We strive to handle all complaints/questions within 24 hours, but your complaint will in any case be answered within 14 days.

Frequently Asked Questions

Do you have any questions? View the frequently asked questions and answers here .


You can contact us via our contact form or by e-mail at info[@] .


We can be reached by phone on Monday, Tuesday or Wednesday  between 12.00 and 14.00 on 0031 6 22226118.